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Elien & Kaat

Understand how your audience makes decisions

Invest with confidence in what truly drives more sales, adoption and customer satisfaction.

Everything you design is meant to get people to act

satisfied customer
More satisfied customers
smartphone
More adoption of your or app
growth dashboard
More leads and sales

And yet, people often don’t act

The problem is rarely a lack of ideas. Marketing, sales, product and service each look at the same challenge from their own perspective. That quickly leads to several solutions that sound logical, but little certainty about which one will actually make a difference.

This causes stress, can cost a fortune, and leads to a significant waste of time trying to figure out what will actually work.

As long as you don’t know why people do or don’t take action, you’re guessing.

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How we uncover what drives people to act

Understand Behavior

We unravel why people do what they do. Not what they say in interviews, but their real behavior shaped by context, emotion, habits ... 

user behaviour observation

Know What Matters

We map the key barriers and opportunities, giving you a clear understanding of what to tackle first for maximum impact.

behavior priority matrix

Design What Works

We translate behavioral insights into clear user flows, interfaces, and communication that help people actually take the desired next step.

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behaviour psychology books

Built on science.
Made for the real world.

We base our approach on proven insights from behavioral science. We combine that knowledge with years of experience in research, design, communication and organizational change.

This takes gut feeling out of the debate, so you can make evidence-based choices you can apply immediately.

Our solutions

Your challenge solved

Get clarity on your challenge

For organizations that want to understand why people aren’t taking action today and where to invest for the greatest impact.

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You get:

  • insight into what motivates people and holds them back

  • clear priorities

  • concrete recommendations

  • support with implementation and validation where needed

Lees hoe we samenwerken

HumanEyes Academy

Learn how to get people to take action

For professionals and teams who want to apply behavioral psychology themselves in communications, research, customer journeys and products.

You get:

  • practical techniques

  • exercises based on relatable cases

  • tools you can use right away

  • more confidence in your day-to-day decisions
     

Bekijk onze opleidingen

Tell us which behavior you want to change. Together, we’ll look at what you already know and where more insight is needed.

What our clients say

We’re shifting towards a more human-centered approach, and
I was looking for a shared language and toolkit to help us communicate with others. With HumanEyes, I found exactly that!

Benedict Decoster

Customer Engagement Manager

What I really loved is that you don’t jump straight to a solution! The process was eye-opening and clarified our actual goal: changing customer behavior.

Steven De Smet

Head of Customer Experience Belux

I was really impressed by the way you work. Everything was so structured and thorough, which made it easy for us to follow your process, making sure the entire team was on the same page.

Steven De Smet

Head of Customer Experience Belux

Because you actually study people’s behavior, you give us far deeper insights than AI or a survey ever could. Other agencies suggest visual tweaks; You provide truly fundamental recommendations.

Gauthier Vervaeke

E-commerce manager

You consistently put a strong focus on the desired behavior of the target audience. That’s something you’re really good at! And that’s what makes your approach so conversion-focused!

Katia Debusschere

Manager Acquisition and Conversion

Results

Liantis
How we achieved a record conversion rate when redesigning an internal tool for Liantis.
Liantis
How we helped Proximus deliver bad news without triggering customer service complaints
Liantis
How we worked with IKEA to develop a strategy to boost Scan&Go
Liantis
Mediahuis Youth Campaign
Liantis
How Club Brugge’s online store earned a nomination for the world’s best sports website

FAQ

Elien Van den Steen

Become confident you’re making the right move

Tell us which behavior you want to change. Together, we’ll look at what you already know and where we can add value.

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